a777's Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services, platforms, and digital channels of a777. When you open an account, log in, or use any service on a777, you are considered to have accepted the terms of this policy.

The main purpose of this policy is to tell you what information we collect, why we collect it, and how securely we keep it. Protecting the privacy of every registered user on a777 is part of our responsibility. To learn about the general terms of use of the platform, please read our Terms and Conditions, which explain in detail the overall framework for account management and use of services.

We do not knowingly collect information from anyone under the age of 18 or under the age of 21. All a777 services are for users aged 21 and above. If we receive information belonging to a minor, it will be deleted immediately.

2 What Information We Collect

2.1 Information Collected at Registration

We store the information you provide when creating an account on a777:

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Residential address
• Information about your preferred payment method

2.2 Automatically Collected Information

Some information is collected automatically while you use the a777 platform:

• IP address and device type
• Browser type and operating system
• Login and logout times
• Time spent on the platform and pages visited
• Transaction history and game activity logs

2.3 Cookies and Tracking Technologies

a777 uses cookies and similar technologies to improve its services. Cookies are small data files stored in your browser that help remember your preferences on future visits. You can disable cookies from your browser settings if you wish, but this may limit the functionality of some services.

3 Purpose of Information Use

The information collected from you is used for the following purposes:

• To create accounts, verify identity, and ensure a secure login process
• To process deposit and withdrawal transactions — via bKash, Nagad, Rocket, Upay, and bank transfer
• To verify and provide bonuses and promotional offers
• To detect and prevent fraud and irregular activity
• To ensure our customer support team can provide accurate service in Bengali and English
• To improve the platform and create a personalised experience
• To comply with applicable laws and regulations

Your information is never sold to third parties. Only partner organisations that are essential to delivering services — such as payment processors or technology providers — may receive limited necessary information, and only under strict confidentiality agreements.

4 Data Security Measures

a777 applies industry-standard security measures to protect your personal and financial information. Our systems use SSL (Secure Socket Layer) encrypted connections, which keep all information transmitted between your browser and our servers secure.

4.1 Technical Security

• SSL/TLS encryption — for all data transmissions
• Database encryption — for stored data
• Two-factor authentication (Two-Factor Authentication or OTP) support
• Regular security audits and vulnerability testing
• Automated monitoring to detect suspicious activity

4.2 Administrative Security

Among a777's staff, only those who genuinely need access for their responsibilities are given limited access to your information. All staff receive privacy training and follow strict codes of conduct.

If you notice any security issue or suspicious activity, please report it immediately through our 24/7 live chat support.

5 Data Retention Period

a777 retains your information for as long as necessary. Typically, data is kept while your account is active and for a defined period after account closure to meet legal and regulatory requirements.

• Transaction-related information: for the applicable period after account closure
• Identity verification documents: for the period set by applicable regulations
• Support and communication logs: deleted once no longer needed

After you close your account, any remaining information is securely destroyed so that it cannot be recovered.

6 Third-Party Services and Links

The a777 platform may include third-party services — such as game providers (Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and others) and payment processors. These third parties have their own privacy policies, and their policies will apply when you use their services.

For payments, transactions are made via bKash, Nagad, Rocket, Upay, and bank transfer. These services are independent organisations and it is not possible for a777 to control their privacy policies. It is therefore advisable to read the relevant payment service's policy before making a transaction.

7 Your Rights

As a registered user of a777, you have the following rights regarding your own information:

7.1 Right to View and Correct Information

You can log in to your account at any time to view your stored information and correct any inaccuracies. If a correction cannot be made through login, please contact our support team.

7.2 Right to Delete Information

You may request to close your account. However, some information may be retained for a specified period due to legal obligations.

7.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages from a777, you can turn this off through your account settings or via the support team. However, transaction and security-related messages cannot be turned off.

7.4 Right to Lodge a Complaint

If you have a complaint about a breach of the privacy policy, please let us know via our 24/7 live chat or email. We will investigate the matter and provide a resolution as quickly as possible.

8 Protection of Children and Minors

All a777 services are for persons aged 21 and above only. We do not collect or store information about minors under any circumstances. Age is verified at registration, and accounts created with false information will be closed.

To learn more about the importance of responsible gaming and how to keep yourself protected, you should read our Responsible Gaming Guidelines, which provide detailed information on self-control tools and support.

9 Policy Changes and Updates

a777 reserves the right to update this privacy policy as needed. If any significant changes are made, registered users will be notified by email or account notification.

Continuing to use the platform after changes have been made will indicate that you have accepted the updated policy. It is therefore recommended that you check this page regularly.

10 Contact and Support

If you have any questions, complaints, or suggestions about this privacy policy, please get in touch with us:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

Our customer support team provides service in both Bengali and English. Any privacy-related requests are processed as quickly as possible. For common questions, visit our Frequently Asked Questions section, where answers to many common topics are already available.

a777 is committed to earning and maintaining the trust of its users. The security of your information is our top priority.